Reference

What Governs Your Account at G Bajie

These legal terms set out the rules that apply when you open and use a G Bajie account — covering eligibility, account conduct, wallet activity via bKash, Nagad, or Rocket, and how disputes are handled.

Eligibility & Account RulesWallet & Payment TermsJurisdiction & Governing LawPrivacy & Data RightsPolicy Contact Paths
G Bajie What Governs Your Account at G Bajie
REACH OUR TEAM

Contact Us About Legal or Policy Queries

Team online

Live Chat

Open the chat widget inside your account dashboard for policy questions, account status queries, or wallet disputes. Available every day for eligible Bangladesh users.

Email Support

Send a detailed message to our support address for formal legal correspondence, data requests, or account closure. We aim to respond within one business day.

Account Settings

Many policy-related actions — updating contact details, requesting your data, or flagging a billing concern — are available directly through Settings in your logged-in account.

ACCOUNT & DATA SECURITY

How We Handle Your Data and Account Access

Data Handling

We collect only what is needed to run your account and process your wallet transactions via bKash, Nagad, or Rocket. Your data is not sold to third parties and is stored with encryption at rest.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer link on any page.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support through the live chat widget.

Data Retention & Rights

We retain account records for the period required by applicable law. You may request a copy of your data or ask for deletion by contacting support — we will confirm receipt and respond within the statutory window.

Common Legal and Account Policy Questions

These are the questions we hear most from account holders in Bangladesh about how the legal terms apply to them. If your question is not here, the live chat team can clarify it while you are logged in.

Access depends entirely on the laws that apply in your location and eligible region. We do not determine that on your behalf. Check your local regulations before opening or continuing to use an account.

No. Your wallet must be registered in your own name and match your G Bajie account details. Using another person's bKash, Nagad, or Rocket account will flag your account for review.

Send a data access request to our support email from the address registered on your account. We will confirm receipt and deliver your data within the timeframe required by applicable law.

We publish updates on this page. Continuing to log in and use the lobby after the effective date means you accept the revised terms. If you disagree, contact support before logging in again.

Go to Settings in your logged-in account and follow the account closure steps. Any remaining wallet balance will be returned to your verified bKash, Nagad, or Rocket number after identity confirmation.

Start with live chat for anything urgent, or email support for a formal written record. Include your account reference number and the transaction date so the team can pull the relevant logs quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.